Access the new support section through PWRfleet navigation. To use this feature, add your company's Generac Dealer ID to the company details page on PWRfleet.
Customer Support: 1-888-GENERAC
Installer Support: 1-855-635-5186
| Department | Description | Installer Phone Tree Option | Email/Website |
|---|---|---|---|
| Inside Sales | Pre-Sales, design, and product Support | 1 | PWRcell.sales@generac.com |
| PWRfleet | Registrations and fleet management support | 2 | File a Service Ticket |
|
Installer Technical Support |
System installation and troubleshooting | 3 | File a Service Ticket |
| Firmware Updates | Request a firmware update for recently connected PWRcell systems | 4 | |
| PWRview | Mobile App support | 5 | PWRcellSupport@generac.com |
|
Warranty |
Dealer support for managing claims | 6 | https://service.generac.com |
|
PowerPlay CE |
PowerPlay CE | 7 | PowerPlayCE@generac.com |
| Portal | Description |
|---|---|
| Generac 360 https://dealer.generac.com/ |
View product information and installer resources, and access other portals including PWRfleet, GenService, Marketing on Demand, and more! |
| GenService http://service.generac.com |
File and manage warranty claims, order service and replacement parts and access product bulletins. |
|
Marketing on Demand (MOD) |
Access a wide range of merchandising materials, digital assets, print on demand literature, customizable materials, and more. |
| Generac University http://www.generac.com/university |
Generac University is available to help installers, dealers and customers improve their technical knowledge and skills. |
| PWRfleet https://PWRfleet.generac.com/ |
System registration and PWRcell fleet management. |
|
PWRview App (HEMS and PWRcell) |
Consumer app to view solar production, solar storage and energy consumption habits. |
|
Powerplay CE |
Sign up for and engage with Powerplay CE to access In-Home Assessments. |